Welcome To Afrivision Specialist Services
Phone Number
+2348072202590
Send a Mail
info@afrivision.com.ng
Opening Hours
Mon-Fri 8am-5pm
Welcome To Afrivision Specialist Services
+2348072202590
info@afrivision.com.ng
Mon-Fri 8am-5pm
At Afrivision, we strive to deliver your orders promptly and efficiently. Please review our shipping and delivery policies below to ensure a smooth experience.
Shipping Methods and Rates
We offer a variety of shipping options to meet your needs:
Processing Time
All orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or holidays. If we experience a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.
Delivery Estimates
Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order.
International Shipping
We offer international shipping to select countries. Please note that international shipments may be subject to customs duties, taxes, and fees, which are the responsibility of the recipient.
Order Tracking
You will receive a shipment confirmation email containing your tracking number(s) once your order has shipped. The tracking number will be active within 24 hours.
Lost or Damaged Packages
If your package is lost or damaged during shipping, please contact us immediately. We will work with the carrier to resolve the issue as quickly as possible.
At Afrivision, we want you to be completely satisfied with your purchase. If you are not satisfied for any reason, please review our refund and return policy below.
Eligibility for Refunds
To be eligible for a refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Our refund policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we cannot offer you a refund or exchange.
Non-refundable Items
Certain items are non-refundable:
Process for Refunds
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us.
Sale Items
Only regular priced items may be refunded. Unfortunately, sale items cannot be refunded.
We aim to make returns and exchanges as easy as possible. Please review our return policy below to understand the process.
Eligibility for Returns
Our policy lasts 30 days from the date of purchase. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Non-returnable Items
Certain items are exempt from being returned:
Return Process
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.